{"id":306,"date":"2019-12-11T15:01:45","date_gmt":"2019-12-11T15:01:45","guid":{"rendered":"https:\/\/vexaglobalwear.com\/index.php\/faq\/"},"modified":"2025-07-14T06:42:12","modified_gmt":"2025-07-14T06:42:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/vexaglobalwear.com\/?page_id=306","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo I need an account to place an order?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

No, you don\u2019t need an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIs shipping really FREE?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Yes! We offer free worldwide shipping<\/strong> on most items. Some products offer free shipping on orders over $149 \u2014 check product pages for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI have forgotten my password: what should I do?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Click on the \u201cForgot Password\u201d<\/strong> link on the login page, and we\u2019ll send you an email with instructions to reset your password. Still need help? Reach out to our customer support team for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I place an order on your site?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

It\u2019s simple!<\/p>

  1. Browse our collection and select your items.<\/p><\/li>

  2. Choose your size and click \u201cAdd to Cart.\u201d<\/strong><\/p><\/li>

  3. When you’re ready, go to your cart and click \u201cCheckout.\u201d<\/strong><\/p><\/li>

  4. Fill in your shipping and payment details.<\/p><\/li>

  5. Confirm your order\u2014done! You\u2019ll receive a confirmation email shortly.<\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find size & fit advice?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    Each product page includes a Size Guide<\/strong> to help you find the perfect fit. Still unsure? Feel free to contact us with your measurements, and we\u2019ll be happy to guide you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I place an order over the phone?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    Currently, all orders must be placed through our website for security and accuracy. If you need help while ordering, our customer support team is happy to assist via chat or email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order or make changes to it?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    We process orders quickly, but if you need to make changes or cancel your order, please contact us within 1 hour<\/strong> of placing it. Once the order has been processed or shipped, we won\u2019t be able to make changes, but you can still return eligible items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhich currencies can I shop in?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    You can shop in various currencies. Our website automatically detects your location and displays prices accordingly. You can also manually select your preferred currency from the dropdown at the top of the site.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhen will my card be charged?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    Your card will be charged once your order is confirmed and processed. If there are any issues, our team will notify you before any charges are made.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and select regional payment options. You\u2019ll see all available options during checkout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWill my personal details stay safe?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    Absolutely. We use advanced encryption and security protocols to protect your personal information. Your data is stored securely and never shared with third parties without your consent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    You\u2019ll receive a tracking number<\/strong> by email once your order ships. You can use that to track your package in real time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWill I have to pay customs or import fees?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    Import duties and taxes may apply depending on your country. These are not included in your checkout total and are your responsibility upon delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo you accept returns or exchanges?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    Yes. Please visit our [Refund & Return Policy] page for full instructions on returns, timeframes, and eligible items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat if my package is lost or delayed?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

    No worries \u2014 all orders are covered with insured shipping<\/strong>. If your item is delayed, lost, or returned, we\u2019ll reship it or offer a solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Do I need an account to place an order? No, you don\u2019t need an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future. Is shipping really FREE? Yes! We offer…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5691,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-306","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/pages\/306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=306"}],"version-history":[{"count":9,"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/pages\/306\/revisions"}],"predecessor-version":[{"id":10114,"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/pages\/306\/revisions\/10114"}],"up":[{"embeddable":true,"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=\/wp\/v2\/pages\/5691"}],"wp:attachment":[{"href":"https:\/\/vexaglobalwear.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}